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TESTIMONIALS

Just wanted to drop you an e-mail and let you know how pleased we are with the spa cover that you guys made. It fits to a tee and looks great!! I will have no trouble recommending your company and workmanship to others. Thanks again!
Jeffery and Dianna - Ontario

To all. I received my new Tub cover today. Its a perfect fit .I must thank all the staff that I have dealt with (phone & email) for the excellent way I have been treated & helped throughout my dealings with your company. I will recommend you to all that I know. Thank you
Rolan - Saskatchewan

Thank you for the great service in supplying our new hot tub cover. I have bought a lot of covers over the years and this is best hot tub cover yet. Lightweight, waxy finish, perfect color, rounded corners, and delivered quickly. I would recommend your product to anyone. Thanks
Lyle - British Columbia

Just wanted to let you know we are extremely happy with our entire experience with The Cover Guy. The initial ordering of the product was simple; the cover arrived on schedule and in perfect condition. The hot tub cover is well made, light weight and fits perfectly. We are very impressed, Thanks for the great service!
Melanie & Guy - Alberta

Hi guys - just got my new cover and cover lifter!! What a joy it is to be able to cover and uncover my hot tub BY MYSELF!! No longer do I have to fight with my waterlogged super heavy cover - I can lift my new one with 1 hand!! The quality is the best I have ever seen - bar none. The lifter is wonderful and so easy to istall and use. Again, thank you thank you!!
Marla - British Columbia

We received our cover yesterday, it fit perfectly. Thank you very much for your professionalism and prompt delivery. I will let know people around about your company. Thanks again
Alain - Quebec

Just wanted to let you know that it fits perfectly! Appreciate the fact that you questioned our numbers for the corner radius, to ensure that the measurement was correct before making the cover. Two of our friends have ordered covers from you and recommended your company to us. You can add us to your list of satisfied customers. We will definitely recommend The Cover Guy to anyone we hear of that is considering replacing a hot tub cover. Thanks
Jeff & Eliane - Saskatchewan

Good morning Just wanted to let you know that your product and service are both excellent. One of the best consumer experiences I’ve had in a long time. Cover fits like a glove and is exactly as promised. Thank you
Mark Farrell - Ontario

 
TESTIMONIALS

Thank you very much, received the cover on Thursday , may 5 , fits perfect and very well made, much nicer then the one I got bought with my hot tub when I bought it new.
Don - Ontario

Thank you. It's a perfect fit. Wonderful service.
Paul - Nova Scotia

Just wanted to drop you an e-mail and let you know how pleased we are with the spa cover that you guys made. It fits to a tee and looks great!! I will have no trouble recommending your company and workmanship to others. Thanks again!
Jeffery and Dianna - Ontario

To all. I received my new Tub cover today. Its a perfect fit .I must thank all the staff that I have dealt with (phone & email) for the excellent way I have been treated & helped throughout my dealings with your company. I will recommend you to all that I know. Thank you
Rolan - Saskatchewan

Thank you for the great service in supplying our new hot tub cover. I have bought a lot of covers over the years and this is best hot tub cover yet. Lightweight, waxy finish, perfect color, rounded corners, and delivered quickly. I would recommend your product to anyone. Thanks
Lyle - British Columbia

Just wanted to let you know we are extremely happy with our entire experience with The Cover Guy. The initial ordering of the product was simple; the cover arrived on schedule and in perfect condition. The hot tub cover is well made, light weight and fits perfectly. We are very impressed, Thanks for the great service!
Melanie & Guy - Alberta

Hi guys - just got my new cover and cover lifter!! What a joy it is to be able to cover and uncover my hot tub BY MYSELF!! No longer do I have to fight with my waterlogged super heavy cover - I can lift my new one with 1 hand!! The quality is the best I have ever seen - bar none. The lifter is wonderful and so easy to istall and use. Again, thank you thank you!!
Marla - British Columbia

We received our cover yesterday, it fit perfectly. Thank you very much for your professionalism and prompt delivery. I will let know people around about your company. Thanks again
Alain - Quebec

Just wanted to let you know that it fits perfectly! Appreciate the fact that you questioned our numbers for the corner radius, to ensure that the measurement was correct before making the cover. Two of our friends have ordered covers from you and recommended your company to us. You can add us to your list of satisfied customers. We will definitely recommend The Cover Guy to anyone we hear of that is considering replacing a hot tub cover. Thanks
Jeff & Eliane - Saskatchewan

Good morning Just wanted to let you know that your product and service are both excellent. One of the best consumer experiences I’ve had in a long time. Cover fits like a glove and is exactly as promised. Thank you
Mark Farrell - Ontario

 

Shipping & Returns

Shipping, delivery and tracking

Shipping:  All orders will be shipped using UPS. Shipping is free for any purchase over $100, and a flat rate of $14.99 if your order is under $100. Items in-stock usually ship next day. All custom orders or including hot tub covers are shipped within 2-3 weeks (based on seasonal volume). Delivery of custom hot tub covers, and hot tubs will be Monday through Friday during regular business hours.

Delivery guarantee:  Once the carrier has picked up your product, it is their responsibility to deliver the product to you.  Out of stock products: At the time of adding a product to your shopping cart, you will be notified if the product is not in stock.  While you may still order the product, your order will not be sent until we can fulfill your complete order.

Tracking:  If the shipping method provides tracking, the carrier will send an email with a tracking number to the email account you provide during purchase.  Please note that if you have SPAM protection on your email account, you may not receive this email.

Returns:  You may return your item within a 15 day period as long as it is returned in original packaging with no damage and the cost of the return shipping is covered by the returnee. However, you must contact our office, customercare@spasuppliesonline.ca, within 15 days of receipt of product to request permission to return a product. We will give you instructions on how to send your product.  Please follow these instructions carefully as if they are not followed, the package will be refused and returned to you.  If the product is not in its original condition or has been opened or used, no exchange will be issued.  Shipping charges are non-refundable.For hot tub covers All sales are final.  We do not accept returns of any kind, because these are custom made items.


Defective products:  Please contact our office for a replacement, customercare@spasuppliesonline.ca, within 30 days of purchase if you have received a defective product.

Customs and import duties:  We only ship from Canada. If you are in another country be aware there may be additional charges of tax and duties.

Cancellations:  There will be a cancellation fee charge of $50 for any custom hot tub cover orders, if an order is cancelled before production.  We do not accept cancellations after a custom order is put into production.

Damage:  All damage must be reported to the delivery company and to Spa Supplies Online with in 48 hours of receipt of your product.  Also any missing items must also be reported to Spa Supplies Online with in 48 hours.

If you have any questions or concerns in regards to our Shipping and Returns Policy please email customercare@spasuppliesonline.ca.